Privacy Policy

This Privacy Policy describes how Hey Badger (“we”, “us” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.heybadger.co.uk (the “Site”).

Privacy Policy

Last updated: June 21, 2025

This Privacy Policy explains how Hey Badger ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website [www.heybadger.co.uk] or use our services (the "Services").

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on our Site and the "Last updated" date will be revised accordingly.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources. This includes information you provide directly, information collected automatically when you interact with our Services, and information from third parties.

We use this information to:

  • Provide and improve our Services

  • Fulfil your orders and manage your account

  • Communicate with you

  • Comply with legal obligations

  • Protect and defend our Services and your data

What Personal Information We Collect

Information You Provide Directly

  • Contact details (name, address, phone number, email)

  • Order information (billing/shipping details, payment confirmation)

  • Account details (username, password, security questions)

  • Shopping activity (wishlist, reviews, loyalty points, referrals)

  • Customer service messages

Information We Collect Automatically

We collect certain data through cookies and tracking technologies:

  • Device/browser information

  • IP address

  • Network data and site usage

Information from Third Parties

We may also collect data from service providers, including:

  • Shopify (our store platform)

  • Payment processors (e.g., Stripe)

  • Marketing partners and analytics tools

How We Use Your Information

  • Order Fulfilment: Process transactions, arrange delivery, manage returns.

  • Account Management: Create, maintain, and secure your account.

  • Marketing: Send offers, promotions, and ads tailored to your preferences.

  • Security: Prevent fraud and protect your data.

  • Support: Provide customer assistance and improve your experience.

Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie settings via your browser. See Shopify's Cookie Policy for more.

We honour Global Privacy Control (GPC) signals where legally required.

Disclosures of Personal Information

We may disclose your data to:

  • Service providers (payment, IT, logistics)

  • Business/marketing partners

  • Legal authorities (where required)

  • Affiliates within our corporate group

  • During business transactions (e.g., mergers)

We do not disclose sensitive personal data without your consent.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Request portability

  • Opt out of targeted advertising or data sharing

  • Restrict or withdraw consent

  • Appeal decisions

To exercise these rights, email: shop@heybadger.co.uk

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns, contact us. If unresolved, you may lodge a complaint with your data protection authority.

International Users

Your data may be transferred and processed outside your country. We use recognised transfer mechanisms (e.g., Standard Contractual Clauses).

Children's Data

We do not knowingly collect personal data from children under 16. If you believe a child has provided data, please contact us for deletion.

Contact Us

For questions or concerns: Email: shop@heybadger.co.uk
Postal Address: Hey Badger, 4 Ivy Lane, Stewkley, ENG, LU7 0EN, United Kingdom